Terms and Conditions
“Seychellesbookings.com” means the domain name used under licence by Island Bookings B.V. a registered company in the Netherlands. Seychellesbookings.com acts as booking agent for booking hotels and other services on the website www.Seychellesbookings.com (the “Site”).
As we are an affiliate of Agoda.com and Booking.com, for Hotel bookings please refer to their Terms and Conditions, Privacy Statement and any other information on their respective websites.
References to “accommodation providers” means the owner/providers of the hotels, apartments, villas and other accommodation of any description featured on this website and “accommodation” means the accommodation including all facilities and services advertised on the Site.
References to “other service providers” or “other services” means the owner/providers of the fast ferry companies, whose tickets are available on this site, as well as the owner/provider of diving centres and other providers of tourist activities and/or services that are advertised on this site.
Seychellesbookings.com acts as a booking agent only in respect of all bookings made on Seychellesbookings.com. Seychellesbookings.com has entered into contracts with the service providers on our website. These contracts ensure that the service providers will act in the best possible way towards the customers of Seychellesbookings.com. This means that in the unlikely event there is a problem with a customer’s booking, e.g. Hotel overbooking, changes to ferry schedules, and/or a mechanical problem with a ferry, the service provider will seek to resolve the situation to the customer’s satisfaction at no added cost to the customer i.e. sourcing a room of equal standard in a suitable location, or arranging another boat to transport the passengers. In the unlikely event that the service provider cannot fulfil the customers’ requirements Island Bookings B.V. will issue a full refund to the customer, where a payment has been made.
Seychellesbookings.com undertakes no responsibility for, and is not liable for, the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the accommodation providers and other suppliers of services whose products and services are sold through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of an accommodation provider or other supplier of services (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and Seychellesbookings.com will be under no liability at all (whether in contract, tort or otherwise howsoever).
You accept that Seychellesbookings.com has not in any way selected or assembled your travel arrangements for you. Your accommodation and travel arrangements and other services are not a package and do not fall within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992.
By proceeding to book fast ferry services through the Site, you accept and understand that ferry schedules are subject to change without prior notice. By proceeding to book accommodation and/or other services through the Site, you accept that you will indirectly be entering into a contract with the accommodation and /or other service providers and therefore any claims or complaints should be made directly with the accommodation and /or service provider. In the event of any claims or complaints please also contact us at [email protected].
You understand that Seychellesbookings.com may not have conducted any quality or other checks on the accommodation providers or other service providers and Seychellesbookings.com makes no representations about the suitability of the accommodation and/or services offered for sale through the Site. The inclusion or offering for sale of an accommodation and/or services by Seychellesbookings.com does not constitute an express or implied endorsement or recommendation by Seychellesbookings.com of such accommodation or services. Seychellesbookings.com does not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to the accommodation and other services offered for sale through us.
Where you, or any of the people that you are booking on behalf of, are in breach of any of the provisions of these Terms or contravention of any laws or rights of a third party, Seychellesbookings.com reserves the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behaviour.
If you Cancel, Amend or Change a booking
You may modify your Cat Cocos ferry booking, including airport transfers, at any time, up to 72 hours before departure, without penalty, provided that the ticket(s), once issued, are returned to the Cat Cocos Sales office (on Mahe) at least 72 hours before the original departure date/time. Should a change in travel dates fall within a higher price period/season, you will only be charged the difference in fare. Within 72 hours of departure, only one date/time change is permitted free of charge, provided that the ticket(s), once issued, are returned to the Cat Cocos Sales office (on Mahe) before the original departure date. Additional changes will be considered a cancellation and subject to a 100% cancellation fee. All date/time changes are subject to availability and approval from Cat Cocos' senior management.
In case of delayed flights, any request to modify a reservation must be received within 2 hours from the time the airline issues notice of flight delay.
Inter Island Ferry (Cat Rose's)
You may modify your Inter Island Ferry booking, at any time, up to 48 hours before departure, without penalty. Should a change in travel dates fall within a higher price period/season, you will only be charged the difference in fare. Within 48 hours of departure, only one date/time change is permitted free of charge. Additional changes will be considered a cancellation and subject to a 100% cancellation fee. All date/time changes are subject to availability.
For booking cancellations see Cancellation Policy below.
For ferry bookings and any other service providers, you may contact them directly. Contact information will be detailed either on your e-ticket or in the confirmation email you will receive immediately after you make a booking through the Site. For accommodation bookings see the Terms and Conditions on www.agoda.com or www.booking.com. If you amend your booking, there may be an amendment fee levied by the accommodation or other service provider. In any event, if you fail to amend your booking in accordance with the provider's amendment policy, you may be charged an amendment fee by the accommodation or other service provider.
All Cat Cocos ferry bookings, including airport transfer services, cancelled (in writing) more than 72 hours before departure will receive a full refund, paid directly from Seychellesbookings.com (minus any charges applied to make the refund), providing that the ticket(s)/boarding pass(es), once issued, are returned to the Cat Cocos Sales office (on Mahe) no less than 72 hours before the original departure date/time. For cancellations within 72 hours of departure, and for No-Shows (see below), tickets are 100% non-refundable; although one free date/time change may still be possible, subject to availability, providing that the ticket(s)/boarding pass(es), once issued, are returned to the Cat Cocos Sales office (on Mahe) before the original departure date.
In case of delayed/cancelled flights, any request to modify a reservation must be received within 2 hours from the time the airline issues notice of flight delay/cancellation. Contact information can be found on your e-ticket.
Inter Island Ferry
All Inter Island Ferry (Cat Rose's) ferry bookings cancelled more than 48 hours before departure will receive a full refund, paid directly from Seychellesbookings.com (minus any charges applied to make the refund). For cancellations within 48 hours of departure, and for No-Shows (see below), tickets are 100% non-refundable; although one free date/time change may still be possible, subject to availability. Contact information can be found on your e-ticket.
These cancellation policies override any of the ferry companies’ individual cancellation policies and all refunds will be made by Seychellesbookings.com.
Should you fail to show up for a booked ferry service, accommodation booking, or any other booking with other service providers, you will be considered as a 'No-Show'. In such cases, where no prior notification has given to the service provider, No-Shows will be considered as cancellations for all service providers.
When notifying other service providers of a cancellation, please copy the email to [email protected] so that we can process your refund (if applicable). All necessary contact information is detailed on your e-ticket or in the email confirmation sent to you for your booking.
All ferry tickets are paid for in full on Seychellesbookings.com. For hotel bookings, it depends on which of our affiliate partners' websites you use.
Agoda.com - you will be charged in full at the time of booking. For any changes, cancellations or refunds please refer to the Agoda.com terms and conditions.
Booking.com - you pay directly at the hotel. No booking fees/deposits are required to make a reservation; although a credit card number is necessary to make a reservation.
Site Content, Documentation and Booking information
Seychellesbookings.com may modify the content of the Site and/or Terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or Terms on the Site and your continued use of or access to this website will be deemed to indicate your acceptance of the modified content and/or Terms.
Any information placed on the Site relating to hotels or other service providers advertised on the Site including, but without limitation, details of the hotel/service provider, the facilities available, any accreditations afforded to the hotel and/or any details relating to any other services advertised on the Site have been provided by the accommodation and/or service providers who are independent businesses and are not agents or employees of Seychellesbookings.com or its affiliates.
Such information does not constitute any advice or recommendation given by Seychellesbookings.com and Seychellesbookings.com shall not be held liable for inaccuracies or errors in the accommodation contents or any of its elements. These independent businesses provide the services in accordance with their own terms and conditions (excluding cancellations policy detailed below) which may limit or exclude their liability to you.
Seychellesbookings.com and its affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. Seychellesbookings.com and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control.
As Seychellesbookings.com acts as a booking agent, Seychellesbookings.com will have no responsibility for any errors in any documentation except where those errors were made by Seychellesbookings.com.
To confirm a booking, you must be authorised to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 years when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.
You will receive an email confirmation or your bookings.
All accommodation bookings made through www.agoda.com require full payment at the time of booking in order to confirm a reservation. For accommodation bookings made through www.booking.com, no booking fees/deposits are required to make a confirmed reservation; although a credit card number is necessary to make a reservation.
Island Bookings B.V. will take full payment for Fast Ferry tickets booked through Seychellesbookings.com.
Island Bookings B.V. will not take any payment for any diving services or any other services provided by other service providers.
Age and Responsibility
You warrant that you are 18 years of age or over and have legal capacity to use the Site and to create a legally binding contract.
You warrant that all personal information submitted during the booking process is correct and you accept financial responsibility for all transactions made under your name or account.
You hereby authorise Seychellesbookings.com to process all Personal Information about you and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group.
Before you travel
Seychellesbookings.com is not liable for damages or losses that may result from travel to any particular destination. The Government of your country may help travellers stay safe overseas. Check with your government for the latest advice on conditions and general information concerning specific countries.
It is your responsibility to ensure that you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to, any inoculations that may be required, identification and passport. Seychellesbookings.com shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.
You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the your country of residence in the event of an accident or illness.
Seychellesbookings.com will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the accommodation or other service providers and/or Seychellesbookings.com to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non-performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond Seychellesbookings.com's control.
Complaints or issues with your accommodation
In the unlikely event that you have reason to complain or experience any problems with your accommodation or other service provider please inform their staff or management immediately, to enable them to take appropriate action. Please can you also contact Seychellesbookings.com with the details; any company receiving multiple legitimate complaints will be removed from Seychellesbookings.com
Currency rates are based on various publicly available sources and are only updated daily; as such they cannot be guaranteed as completely accurate and should be used as guidelines only. Actual rates may vary and you may wish to verify these with a qualified professional.
Legislation and Courts of Jurisdiction
This agreement will be governed by Dutch law and any disputes will be dealt with by the Dutch courts.
"Personal Information" means information that relates to a living individual who can be identified from that information or from that information together with other information which is held by or is likely to be held by Seychellesbookings.com.
When you browse the Site, Seychellesbookings.com does not collect Personal Information about you. The only way Seychellesbookings.com can collect any kind of personal information is if you give it to us.
Protection of Personal Data
The Personal Information that Seychellesbookings.com collects from you shall be obtained, processed and transmitted in compliance with applicable data protection legislation. Since Seychellesbookings.com servers are located in the Netherlands, the personal information that Seychellesbookings.com collects from you shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements and develops it.
Seychellesbookings.com takes full responsibility for ensuring that proper security measures are in place to protect your information and store the information in secure databases at secure addresses to prevent unauthorised access. Seychellesbookings.com must pass the information on to the relevant suppliers of your travel arrangements. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
To ensure that your booking runs smoothly Seychellesbookings.com may need to use information such as your name and address, credit card details, special needs, dietary requirements etc. Seychellesbookings.com will apply appropriate security measures to protect this data. However, Seychellesbookings.com may disclose information about you to other organisations that are hotel partners or affiliates or to organisations contracted by Seychellesbookings.com to manage aspects of the Site. Additionally, controls on data protection in your destination may not be as strong as in the European Economic Area (EEA). Seychellesbookings.com will not however pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to Seychellesbookings.com such as details of any disabilities, or dietary/religious requirements. If Seychellesbookings.com cannot pass this information to the relevant accommodation and/or service providers, Seychellesbookings.com cannot provide your booking. In making this booking, you consent to this information being passed onto the relevant persons.
Use of Information
You hereby give express consent to allow the incorporation of any data provided to the files of existing personal data in Seychellesbookings.com and to the treatment of such for the purpose of management, administration, mediation and contracting of the services offered by Seychellesbookings.com, the management of the bookings and the collection of products and services through Seychellesbookings.com, call centres; the management of incidences; statistics; commercial publicity and other promotions by means of electronic mail, SMS, MMS or any other similar mean, and the subscription to news bulletins.
Seychellesbookings.com may use the Personal Information to contact you about important changes to the Site, new services and with details of other products and services offered by Seychellesbookings.com. Where Seychellesbookings.com collect such information, Seychellesbookings.com will make clear the nature of the information and the purposes for which it is used. Seychellesbookings.com does not knowingly collect Personal Information from children.
The person in charge of this data is The Webmen Limited, with company address at Deventerstraat 37, 7311LT Apeldoorn, The Netherlands. If you should wish to exercise rights of access, rectification, cancellation or opposition granted by the PDPR, you should proceed as follows: You can find out what Personal Information Seychellesbookings.com holds about you by writing to Seychellesbookings.com. Seychellesbookings.com will acknowledge your request within ten working days. Should Seychellesbookings.com be prevented from disclosing your Personal Information, Seychellesbookings.com will give reasons for any such refusal. If any of the Personal Information that Seychellesbookings.com hold about you is incorrect or needs to be updated, please contact Seychellesbookings.com at the above address. Seychellesbookings.com may request that you provide further information and identification to enable Seychellesbookings.com to comply with this request.
Use of 'cookies'
When you view the Site, Seychellesbookings.com may store some information on your computer. This will be in the form of a "cookie" file, which will enable Seychellesbookings.com to tailor the Site to match your interests and preferences. The "cookie" file is used to store the IP address of your machine and will not contain any data personal to you. Your internet browser may allow you to erase the "cookie" file, block all "cookies" or receive a warning before a "cookie" is stored. Please refer to your browser instructions. The "cookie" file will be deleted 30 days after the date on which you last access the Site.
Seychellesbookings.com has tested this website thoroughly and is always keen to improve Seychellesbookings.com accessibility tools. Seychellesbookings.com would like to know if you have found this website accessible or if you have had any problems. Please email [email protected] with any queries or comments.
To the maximum extent permitted by law, Seychellesbookings.com disclaims all implied warranties with regard to the information, services and materials contained on this Site. All such information, services and materials are provided "as is" and "as available" without warranty of any kind.
Seychellesbookings.com may suspend access to the website, due to maintenance works, net security reasons or force majeure with no obligation to reimburse or compensate you for the period in which access was suspended.
Access to the Site is strictly controlled by Seychellesbookings.com and Seychellesbookings.com reserves the right to change, modify, substitute or suspend or remove without notice any information or service from time to time.
You may download one copy of the content of the Site for your own personal use but you may not in so doing remove any trademark, copyright or other proprietary notice. You may not otherwise copy, modify, reproduce, sell, lease, market or distribute the content placed on the Site without the prior written consent of Seychellesbookings.com.
You may only use this website to make legitimate enquiries or bookings for yourself or another person for whom you are legally authorised to act.
You shall not:
- Post, transmit or disseminate any information on or via this website which is or may be harmful, obscene, defamatory or otherwise illegal, or may cause an infringement of the rights of any other;
- Make any other unauthorised, false or fraudulent booking;
- Use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this website including, but not limited to, uploading or making available files containing corrupt data or viruses via whatever means;
- Deface, alter or interfere with the appearance and layout of this website or the underlying software code;
- Take any action that imposes an unreasonable or disproportionately large load on this website or related infrastructure;
Without prejudice to any of Seychellesbookings.com's other rights, Seychellesbookings.com reserves the right to deny access to this website and/or cancel bookings wherever and whenever Seychellesbookings.com believes (at Seychellesbookings.com absolute discretion) that you are in breach of any of the Seychellesbookings.com Terms.
Links and downloads
Seychellesbookings.com may provide hyperlinks or pointers to other websites maintained by third parties which Seychellesbookings.com think may be of interest to visitors of the Site. Such other websites are not under the control of Seychellesbookings.com or maintained by Seychellesbookings.com and Seychellesbookings.com is not responsible for the content of such websites.
Seychellesbookings.com provides these links for your convenience only but does not monitor or endorse the material on them. Seychellesbookings.com cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, by way of example, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving the Site by way of a hypertext link or any other means or for any services or facilities of any description which you may book through or via any such website.
It is always wise for you to run an anti-virus programme on all content and materials downloaded from the Internet in general and the Site in particular.