Standard Cancellation Policy

Fare Types

Every booking is made on one of two Fare Types, chosen at checkout and shown in your booking confirmation:

Standard Fare
The cancellation policy of your boat company, activity or tour, set out below, applies.
CFAR Fare
For a supplement of 10% of the price of your tickets, transfers, tours and activities, your booking is fully refundable (excluding the supplement) if you cancel at least 24 hours before the first scheduled departure, as set out in the CFAR Terms and Conditions. CFAR is a fare option provided by Island Bookings B.V. It is not insurance and does not replace travel insurance.

How to Cancel

Standard Fare
Notify the ferry company by email, copying office@seychellesbookings.com, so we can process your refund, if applicable. All contact information is detailed in the email confirmation and e-tickets sent to you for your booking.
CFAR Fare
Email office@seychellesbookings.com only, with your booking reference. We will cancel with the boat company for you.

General Conditions (All Boat Companies)

Where any date or time change has been made to a booking that was already within the non-refundable period at the time of the amendment, any subsequent cancellation will result in the full ticket price being charged, regardless of how far in advance the new departure date is scheduled. For CFAR bookings, the non-refundable period is the 24 hours before departure.

For cancellations, in cases of unexpected illness, etc., exceptions can be considered if doctor's notes/other proof can be provided. Contact the ferry company using their details on your e-tickets (please copy office@seychellesbookings.com).

Ferry Company Specific Cancellation Policies (Standard Fare)

The general conditions above apply to all ferry bookings. However, cancellation and refund terms vary by ferry company. If you booked the Standard Fare, please refer to the relevant ferry company below for the specific cancellation policy that applies to your booking. If you booked the CFAR Fare, the CFAR Terms and Conditions apply instead until your first service starts.

Cat Cocos

All Cat Cocos ferry bookings or shuttle bus transfers cancelled more than 72 hours before departure (in writing) will receive a full refund, paid directly from Seychellesbookings.com (minus any charges applied to make the refund); administration and cancellation charges applied to all cancellations will be equivalent to 10% of the amount being refunded.

For Cat Cocos ferry bookings or shuttle bus transfers cancelled less than 72 hours before departure and/or for No-Shows (see below), tickets are 100% non-refundable. However, one free date/time change may still be possible, subject to availability.

Where any date or time change has been made to a booking that was already within the non-refundable period at the time of the amendment (less than 72 hours before the original departure), any subsequent cancellation will be subject to a 100% cancellation fee, regardless of how far in advance the new departure date falls.

In case of delayed/cancelled flights, any request to modify a reservation must be received within 2 hours from when the airline issues notice of flight delay/cancellation.

Inter Island Ferry (Cat Rose)

All Inter Island Ferry (Cat Rose) ferry bookings or shuttle bus transfers cancelled more than 48 hours before departure (in writing) will receive a full refund, paid directly from Seychellesbookings.com (minus any charges applied to make the refund); administration and cancellation charges applied to all cancellations will be equivalent to 10% of the amount being refunded.

All Inter Island Ferry (Cat Rose) ferry bookings or shuttle bus transfers cancelled less than 48 hours of departure and No-Shows* are 100% non-refundable, although one free date/time change may still be possible, subject to availability. Contact information can be found on your e-ticket.

Where any date or time change has been made to a booking that was already within the non-refundable period at the time of the amendment (less than 48 hours before the original departure), any subsequent cancellation will be subject to a 100% cancellation fee, regardless of how far in advance the new departure date falls.